Posts Tagged ‘ crisis leadership ’
How to Fix the Economy
Sunday, November 13th, 2011
The world continues to cough and sputter as it suffers from economic malaise. Among its symptoms: sluggish growth, sliding stock prices, entrenched unemployment, political upheaval, skeptical consumers and skyrocketing fuel costs. The Darden Report • Spring /Summer 2011 23 asked nine members of our faculty, one representing each of the school’s academic areas, to share ideas for how the world might pull out of the slump. Here are my thoughts:
As a professor of leadership, I, along with my colleagues, view the economy through a lens connected to understanding people and their motivations. We teach that leadership is about broadening one’s perspective rather than staying entrenched in a single point of view. Just as we recognize the importance of multiple functional areas in effectively running a business, our government leaders must recognize the value that all of their constituents bring to the effort of rebuilding our economy. Great ideas come in a variety of packages, from a variety of gift bearers (rich, poor, black, white, business leaders, senate leaders), espousing a variety of values (conservative, liberal, Christian, non-Christian). Each one must be opened and carefully considered rather than summarily dismissed because someone takes issue with the person or group bearing the potential gift. To fix the economy, we must put our egos aside and consider the possibility that someone else, someone different, just might have a good idea.
11/16-17, 2011 Crisis Management Executive Program, Berlin, Germany
Sunday, October 16th, 2011Erika will be speaking in her third international program in 2011 at the European School of Management and Technology. She will give a two-day Executive Education class on crisis management, speaking from her 2010 book on Crisis Leadership: From surviving to thriving before, during and after a crisis.
Is This the End of the Line for BlackBerry?
Thursday, October 13th, 2011
BlackBerry may be in serious trouble. The most recent crisis started with an outage in Research in Motion (maker of the BlackBerry) messaging service to customers in the Middle East. Over a span of three days the outage traversed the globe with the most recent disruption to service in North and South America on Wednesday. Customers are understandably angry, and although they probably won’t abandon their beloved phones immediately chances are this is one more reason to look elsewhere for their mobile messaging needs. Unfortunately for Research in Motion, their competitor, Apple, released its new iPhone at the same time it is dealing with its most recent major outage, thus making a transition to an alternate smartphone increasingly more attractive to customers. Moreover, a mix of emotion (sadness over losing Jobs and anger at BlackBerry) may be just enough to cause Blackberry customers to think twice during their next phone purchase.
To Research in Motion’s credit the company said the right things, apologized to customers, and seemed to throw resources at the problem quickly; but the problem was bigger and spread faster than it could manage. (more…)
11/14/2011-Managing Strategic Alliances, Indian School of Business
Sunday, September 11th, 2011The Indian School of Business in partnership with Singapore Management University is offering an Executive Education on Managing Strategic Alliances. Erika will speak from her new book on crisis leadership as well as various multi-media case studies published at the Darden Graduate School of Business. For more information, contact www.isb.edu.
4/16/2011- 26th Annual SIOP Conference
Friday, April 15th, 2011Erika will be speaking on Extreme Teams, Saturday, April 16, 1:30pm at the Society for Industrial-Organizational Psychologists 26th Annual Conference, Chicago, IL. For more information or to register, visit http://www.siop.org/conferences/default.aspx.